At Fexxa Toys, we’re dedicated to delivering happiness to your doorstep swiftly and securely. Please review our shipping policy below to ensure a smooth and transparent shopping experience.

KENIL MANHARBHAI MANIYA HUF

1. Order Processing:

• Once your order is placed, please allow 1–2 business days for processing and packaging.

• Orders placed after 12:00 PM IST may require an additional business day for processing.

• During peak seasons, festive offers, or promotional periods, processing times may be slightly extended. We always strive to minimise any delays.

2. Shipping Methods:

• We offer Standard and Express shipping options across India.

• Standard Shipping: Delivery within 4–7 business days, depending on your location and courier availability.

• Express Shipping: Delivery within 1–3 business days in major cities (available at an additional cost).

• Delivery times may vary for remote or rural areas or due to unforeseen conditions such as weather, logistics delays, or holidays.

3. Shipping Costs:

• Shipping charges are calculated based on your order weight, delivery location, and selected shipping method.

• The applicable shipping cost will be displayed at checkout before completing your payment.

• We occasionally offer free shipping promotions, which will be clearly mentioned on our website.

4. Service Areas:

• We currently ship all over India, covering most pin codes through our reliable courier partners.

• If your area is not serviceable, our customer support team will contact you to arrange an alternative delivery option or issue a refund.

5. Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email or SMS with a tracking number.

• You can use this tracking ID to track your order on our website or the courier partner’s tracking portal.

• Please allow up to 24 hours for tracking information to become active after shipment.

6. Shipping Restrictions:

• Certain products may have shipping restrictions due to size, weight, or safety regulations (for example, large toys or battery-operated products).

• Such restrictions will be clearly mentioned on the product page. We appreciate your understanding and cooperation.

7. Delays and Support:

• In case of any unexpected shipping delays, our team will keep you informed.

• For questions regarding your order status, feel free to contact our Customer Support team via email or WhatsApp.